BFSG warnings: What you need to consider now regarding accessibility

What is the BFSG and how does it affect online retailers?

A concise overview of the Accessibility Enhancement Act and its significance for online shops.

What is the Accessibility Enhancement Act?

The Accessibility Enhancement Act has been fully in force in Germany since June 28, 2025, as the national implementation of the European Accessibility Act. This means that private companies are now also required to meet accessibility standards in accordance with the BFSG requirements.

All details about the BFSG and a guide to legally compliant accessibility can be found in the free eBook: Sicher durch das BFSG: Ihr Guide zur Barrierefreiheit | Eye-Able®

Significance of the Accessibility Enhancement Act for online commerce

With the BFSG coming into force on June 28, 2025, online shops are required to ensure digital accessibility. According to the Accessibility Enhancement Act Ordinance (BFSGV), online shops must be appropriately perceivable, operable, understandable, and robust. Websites must have basic functions that are tailored to the individual needs of people with disabilities and enable the use of the website with assistive technologies. Further details can be found in our blog post: The EAA 2025: That's what matters!

Possible consequences of a warning letter

Online shops face financial risks due to potential legal fees or possible injunctions, which can result in further legal costs. Preliminary injunctions obtained by the party issuing the warning letter can restrict the business operations of the company receiving the warning. In addition, contractual penalties are possible in the event of a repeat breach of duty.

It is not yet possible to assess whether the initial warning attempts will turn into a wave of warnings. In principle, companies should remain calm in such cases and seek legal assistance. The latest rulings of the Federal Court of Justice (BGH) from March 2025 on warnings for violations of the General Data Protection Regulation (GDPR) can be interpreted as a signal for the future of BFSG warnings. According to these BGH rulings, data protection violations are subject to warnings from the highest court. This means that small and medium-sized companies in particular face not only fines from supervisory authorities for violations, but also warnings from competitors or associations.

Advantages of an accessible online shop and tips for implementation

Eye-Able® provides you with a concise overview of the advantages of accessibility for online shops and offers tips on how to make your website BFSG-compliant.

Advantages of an accessible website

You strengthen customer loyalty, expand your circle of potential customers, and improve the image of your brand and your company.

• More sales through better accessibility   

• Better SEO through digital accessibility  

• Higher conversion rates through an inclusive user experience  

Your path to an accessible website

An overview of the most important steps on the path to accessibility

• A comprehensive analysis of the status quo 

• A structured process for implementing individual steps 

• Technical adjustments 

• An optimized web design 

• Regular testing 

The Eye-Able platform solution can be quickly and easily integrated into your website and is GDPR-compliant. Users can customize settings, such as font size, to suit their personal needs. Eye-Able® is compatible with all common CRM systems and offers you comprehensive support on your way to an accessible online store. With Eye-Able®, you can increase sales potential, strengthen customer loyalty, and prevent warning letters.